How the payment system works

Understand how you are charged and when charges will be taken.

Payment Advance Notice 

For members on our Verified plan:

  • When you first sign up onto this plan, you will receive a Direct Debit confirmation email
  • When the first subscription charge is due, you will receive an email notification at least 1 week before the charge is actioned
  • If you are paying a monthly subscription, you will be notified of the first charge, but not of subsequent monthly charges (unless the charge amount changes) 
  • if you are paying an annual subscription, you will be notified of the charge at least 1 week before it is actioned

For members on our Unlimited plan:

  • When you first sign up onto this plan, you will receive a Direct Debit confirmation email
  • Payment Advance Notice emails are sent every Friday, and detail all the charges you have incurred from the previous week. 
  • The dates covered are shown in the email.
  • You will always be notified of charges at least 1 week before they are actioned

What will I be charged for?

You will be charged when:

a) your monthly subscription is due (Verified and Unlimited members)

b) you receive an enquiry (Unlimited members only)

You can see what the charges relate to by visiting the Billing section of your Account.

In this page you can see every charge you have had, when the charge was created (and therefore if it falls into the dates on your Advanced Payment Notice email), what the reference number that will match your bank statement and, by clicking into each item, you will be able to see at what stage of the charging process it is at.

If you would like to see a monthly invoice, you can download a PDF from your billing page. Simply choose which month you would like to view, and you will see all the charges that have been accrued. At the bottom there will be the option to download this as a PDF.

If you would like to change your account details to a different bank account, please give us a call on 0203 111 0580.

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